This Privacy Policy describes how Valor Communication, Inc. and ONDIGO, LLC (collectively, the “Company,” “we,” “us,” or "our") collect, use, disclose, and protect information when you access or use our websites, including valorcomm.com, and any related services, tools, or platforms (the “Services”). By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

This policy applies to business customers, account holders, authorized users, and visitors to our websites.

1. Information We Collect

A. Personal Information

We may collect personally identifiable information, including but not limited to:

• First and last name
• Company name
• Email address
• Phone number
• Billing and shipping address
• Account credentials and login information
• Order, invoice, and transaction history

B. Usage and Technical Data

We automatically collect certain information when you interact with the Service, including:

• IP address
• Browser type and version
• Device identifiers
• Pages visited and time spent
• Referring URLs
• Diagnostic and performance data

C. Cookies and Tracking Technologies

We use cookies and similar technologies to operate, analyze, and improve the Service. Cookies may include:

• Session cookies (for site functionality)
• Preference cookies (to remember settings)
• Security cookies
• Analytics and performance cookies

2. How We Use Information

We use collected information for legitimate business purposes, including to:

• Provide, operate, and maintain the Service
• Process orders and transactions
• Manage accounts and authorized users
• Communicate service-related notices
• Provide customer support
• Improve website performance and user experience
• Conduct analytics and internal reporting
• Send marketing or promotional communications (where permitted)
• Comply with legal and regulatory obligations

3. Authorized Users & Account Responsibility

Accounts may permit multiple authorized users within an organization. The primary account holder or administrator is responsible for:

• Managing user access permissions
• Ensuring authorized users comply with applicable policies
• All activity conducted under the account credentials

Valor and Ondigo are not responsible for unauthorized access resulting from internal account management decisions.

4. Marketing Communications

You may receive marketing or promotional communications from us. You may opt out at any time by:

• Clicking the “unsubscribe” link in emails
• Replying “STOP” to any text message (see the Text Messaging section)
• Contacting us directly using the information below

Service-related communications are not subject to opt-out.

5. Text Messaging (SMS & RCS)

As part of servicing your business account, we may communicate with you and your authorized users via SMS text messaging and, on supported devices, RCS (Rich Communication Services), using the mobile numbers provided in connection with your account.

A. Types of Messages

Text messages are used for business and transactional purposes, including:

• Order confirmations, updates, and shipping notifications
• Invoice, payment, and account alerts
• One-time passcodes and security or verification messages
• Customer support and service-related communications

By providing a mobile number for your account, you consent to receive business and transactional text messages at that number.

B. Message Frequency & Rates

Message frequency depends on your account activity. Message and data rates may apply according to the recipient's mobile carrier plan.

C. Opting Out & Help

You may opt out of non-essential text messages at any time by replying STOP, or reply HELP for assistance. Certain service-related messages, such as security or account notifications, may still be sent as necessary to operate your account. You may also contact us using the information at the end of this policy.

D. Information Collected Through Messaging

In connection with text messaging, we may collect the mobile number, carrier, opt-out status, message content and timestamps, and delivery data. RCS messages may transmit additional information compared to SMS, such as delivery and read receipts and richer media, and require a data connection and a supported device. Where RCS is unavailable, messages may be delivered as standard SMS or MMS.

6. Disclosure of Information

We may share information only as necessary with:

• Service providers (e.g., hosting, analytics, payment processors)
• Shipping and logistics partners
• Legal or regulatory authorities when required by law
• Successors in the event of a merger, acquisition, or asset sale

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill business and contractual purposes
• Comply with legal obligations
• Resolve disputes
• Enforce agreements and policies

Usage and analytics data may be retained for shorter periods unless required for security or compliance purposes.

8. International Data Transfers

If you access the Service from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ.

By using the Service, you consent to such transfers.

9. Legal Bases for Processing (GDPR – EEA Users)

Where applicable, we process personal information based on:

• Performance of a contract
• Legitimate business interests
• User consent
• Legal or regulatory obligations

10. Your Privacy Rights

A. California Residents (CCPA/CPRA)

You may have the right to:

• Request access to personal information
• Request correction or deletion
• Limit use of sensitive personal information
• Opt out of certain data processing activities

B. EEA Residents (GDPR)

You may have the right to:

• Access, correct, or delete personal data
• Object to processing
• Request data portability
• Withdraw consent

We may require identity verification before fulfilling requests.

11. Security of Information

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Third-Party Services & Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party sites.

We encourage you to review their privacy policies independently.

13. Children’s Privacy

The Service is intended for business users and individuals 18 years of age or older. We do not knowingly collect personal information from minors.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Material changes may also be communicated via email or prominent notice on the Service.

15. Contact Information

If you have questions or requests regarding this Privacy Policy, contact us at: