Shipping Policy
01 Overview
This Shipping Policy applies to wholesale orders placed through Valor Communication (valorcomm.com) and Ondigo (ondigo.com) (collectively, the "Company").
Shipping terms outlined below apply to domestic U.S. orders unless otherwise specified. Retail or direct-to-consumer orders are not covered by this policy.
02 Shipping Rates & Carriers
Ground Shipping
- Free ground shipping is available on orders totaling $250 or more, before taxes and fees.
- Orders that do not qualify will receive real-time discounted rates at checkout.
Express & Expedited Shipping
Expedited options are available for an additional cost. Express shipping does not qualify for free shipping, regardless of order value.
All shipping rates are calculated using discounted carrier rates, primarily through FedEx.
04 Order Processing & Fulfillment
- Orders placed by 12:00 PM Central Time, Monday through Friday, are typically eligible for same-day shipping.
- Orders placed after the cutoff, on weekends, or on holidays will be processed the next business day.
Orders ship from our central distribution center in Texas to optimize transit times and delivery consistency across all regions.
07 Multiple Packages & Method
Orders may ship in multiple packages depending on size or carrier requirements. There are no backorder shipments. If an item is unavailable, it will be deducted from the final invoice.
10 Damage, Loss, or Inaccuracies
Any shipping damage, missing items, or order inaccuracies must be reported within 72 hours of delivery. Customers must retain all original packaging for claim review.
Shipping-related issues are handled in accordance with the Company's Refund Policy.
Valor Communication, Inc. · 18071 Arenth Ave., City of Industry, CA 91748
© 2026 Valor Communication, Inc. All rights reserved.